There is a reprogramming fee of $20 for changing your design once we have programmed the one originally requested. Programming is timely and more involved than it may appear. The more accurately you can relay your design to us the better. Punctuation, spelling and dates written as you would like to see them is key. This includes font style, the format your date is written in etc. Most important watch for your proof! Once you approve your proof we move forward with your order. This not only gets you a beautiful product delivered faster, but it also keeps other orders moving along as well. It always helps to roughly sketch out your design in a circle. Feel free to share this with us. Seeing your design on paper always helps.