"We offer free shipping on orders $50 and over to the lower 48 United States. Your heirloom piece will be carefully packaged and shipped directly to your door at no additional cost.
We ship internationally! International shipping rates are calculated on a case-by-case basis. Contact us at 270-999-4764 or Legacymachineanddesign@gmail.com for a shipping quote to your location.
Each piece is custom crafted just for you. After you approve your design proof, production typically takes 2-3 weeks. We may complete your piece faster, but we never like to underestimate and disappoint - we'd rather surprise you with early delivery!
Once your piece is complete and ships, delivery typically takes 3-5 business days within the lower 48 states.
We take great care in packaging your heirloom piece, but sometimes accidents happen during shipping. If your piece arrives damaged, please reach out to us immediately at 270-999-4764 or Legacymachineanddesign@gmail.com and we will make it right.
If you have any issues with your order, please reach out to us first and allow us the opportunity to help before leaving a review. We are always here to help and want to ensure you're completely satisfied with your Legacy piece.
Before we begin production, we'll send you a design proof to verify spelling, dates, and all details in your custom design are accurate. This gives you the opportunity to catch any errors and ensure everything is exactly as you want it before we start crafting your piece.
Because each piece is custom made to your specifications and approved by you before production, we create exactly what you've ordered. If you have any concerns during the design process, please let us know so we can make adjustments before production begins.
