REFUND & RETURN POLICY
Custom & Personalized Products
Due to the custom and personalized nature of our CNC-machined cast iron cookware and engraved products, we are unable to accept returns or offer refunds on completed orders. Each piece is made specifically for you with your custom design, text, or specifications.
Quality Guarantee
We stand behind the quality of our craftsmanship. If you receive a product that is:
- Damaged during shipping
- Defective in materials or workmanship
- Not made according to your approved specifications
Please contact us within 7 days of delivery at Legacymachineanddesign@gmail.com or 270.999.4764. We will work with you to make it right.
Our Commitment to Your Satisfaction
Your satisfaction is important to us. If you have any concerns about your order, please reach out to us directly. We're committed to finding a resolution that leaves you happy with your purchase.
Before You Order
Please carefully review your personalization details, including spelling, design placement, and product specifications before submitting your order. We will provide a proof for approval on custom orders when applicable.
Questions?
Contact us at Legacymachineanddesign@gmail.com or 270.999.4764 - we're here to help!
